Hello, everyone, today’s going to be a quick rant followed by a toast to all of you.
Okay, so today I was filling in for the Secretary, I was doing great, I had all the applications I needed open, so I could easily switch from one thing to next. When a new patient comes in they have to fill out a Hippa release form. To help me remember, I always put Hippa forms into the new charts; so when I open it i’m reminded “okay, this person needs to fill this out.” So the doctor comes over, opens up the charts (on the wrong side) sees only the charge ticket and is like “*sigh*…you know when we get a new patient, they have to fill out Hippa form *as she goes to reach for a blank on.” I reach inside the chart that she’s holding grab the Hippa form that’s filled out and put that on top of the charge ticket and reply oh so sweetly “..see, i’m getting better.” and she replies in shock “Oh, you remembered.” I’m just thinking “was she trying to throw some underhanded shade at me? check the fucking chart before you say/suggest someone didn’t do something.” Yesterday, another doctor comes up to me, interrupts my confirmation call, to resend an report to a doctor’s office she’s like “I don’t know if you sent this to the doctor and patient, but I put the wrong thing on it, so could you resend this new report.” I smile sweetly and tell her I will, I checked the sent log, I signed off on the 16th of this month that I sent out the reports, I also looked up the confirmation page and shows me that fax did go through on the 16th. I’m just thinking, if you weren’t sure, why didn’t check the logs, I felt like she was trying to place some blame on me, for her mistakes. There was another hiccup, I had just entered in a charge ticket, and after I did that I noticed the doctor hadn’t wrote the diagnostic code. its when I went to go get the code from her she’s like “Oh, don’t worry about doing this charge, I already did it.” At this point i’m annoyed.
When she was at my window giving me the paper she didn’t tell me, She told me that patient was making a payment and needed to schedule an appointment for 3 weeks from today. Nothing about that damn charge ticket. I know there is a way to delete a charge, so I texted the Secretary, (I had an idea where I was suppose to go in the application but not what to write.) she walks me through it via text, and also sends the doctor an text message. (She made it seem like the doctor told me not to enter the charge and I did it anyway. Which is the complete opposite of what I told her. I don’t know why she felt the need to tell the doctor, when it’s something that can easily be fixed in 60 seconds).
So the doctor comes in the room she’s all upset with me, because she thinks, I went an did charges anyway. I remain calm, because I know the situation isn’t as deep as everyone is making it out to be. I inform her I got the notes and can easily fix it, and that I had entered in the charge ticket before she told me about it. and she’s like The Speech Secretary can help you out, she knows how to do it! …Did I really not tell you about that prior to you coming into my room….*walks off* (I’m thinking, how the fuck am I suppose to learn this job if you keep wanting to give tasks to other people. The speech Secretary calmly and friendly; let’s me know, if I get stuck to ask for help.) I did get a little stuck, I had a question about one thing, the secretary was a little confused as well, but she helped me out. And the situation was fixed in like 60 seconds.
I didn’t get to leave on time, I couldn’t until all charge tickets were done, and I didn’t know if her last appointment required payment or not, so I had to wait to enter it into the payment log, while she was with the patient, I had to finish looking up charts for Tuesday (can someone explain to me why i’m looking up Charts for Tuesday, if i’m gonna be there Monday?) Also, am I the only one who finds it odd a doctor knows how to enter in a charge a ticket but doesn’t know how to delete one? Instead of like 4:15, I got out at 4:51. I didn’t have the car, had to wait for mom to come and get me, I had to wait an extra 30 minutes (she forgot about me and went shopping.) I am very proud of myself today, I did much better than I did last time, I gave myself some extra notes, to help me out where I forgot stuff last time. I’m gonna give myself an “A” I did a pretty good job, Right before I turned out the lights to office, I remembered phone call I was suppose to make (me and this woman had been playing phone-tag all day) by then I had shut off everything, and I wasn’t gonna turn that computer back on, the office is closed, the day is over. I left a note for the secretary to handle it in the morning.
To all my friends; near and far. Whether you’re in the USA or another Country. *Raises glass* I wish you all a safe, fun, and happy new year. 2015….was tough….and that’s putting it lightly. Some of you did well, others of us; came out with a few more scars and little bit jaded towards the world…The good news is; we made it, we’re a little battered (exhausted) and our wallets are thinner then what they should be. But I like to think we’ve come a lot further today, then we were 6-8 months ago. If you had a great year; god bless you. But if you’re like me and you had a crappy year, I wish you the very best in 2016, I hope your wallets get fatter, you’re burdens in life lighter, and I hope you find some time to seriously just …treat yourself (to do whatever truly makes YOU happy.) So to my dear, darling friends, I wish you all the best in 2016.*raises my glass a little higher* “To 2016, may we all finally get the break we so deserve!” grin emoticon