Hello everyone, and welcome back. Long time no write; I trust all of you have been doing well. And that you are a looking forward to the upcoming holiday. (Is it about the only thing I am looking forward to on Thanksgiving is sleeping in?)
It’s been awhile since I last did a post. Not really sure where I left off on the last post; but that’s okay, I’m just gonna wing it.
The office assistant job has been going well. A few weeks ago I got my 30 day evaluation. Apparently, although I am a doing a great job I need to pick up the pace a little. (Naturally, in my head I’m thinking “Are you fucking kidding me right now?” For a four hour shift; the amount of charts I have to fax (and wait for the confirmation page), file the chart away, go searching for charts -which can be in a vary of different places. The number of people I have to call for confirmation of their appointments (it’s like 90% don’t want it, and 10% appreciate it) There are days when I have 40+ people I have to call. There are people who who pick up the phone and blare a sound at me.) According to my boss, apparently I am not picking up the phone enough. Mind you, I only have a set amount of time to do each task. Heaven forbid a doctor’s office goes to voicemail. (after all with us being consumer-who here hasn’t had their call to a doctor’s office go to voice mail? did we die? NO! ) Despite all these things I was thinking; I kept a smile on my face and stayed calm. I did explain there is only so much I can do in a short amount of time. That it would be helpful to have an automatic calling system. For those days when there are more than 20+ people who need to be called The list could be broken in half, where I take over the first part and the machine could take over the second part. I also explain tracking down the charts takes time as well. If there was a way for the computer application to let me know if a chart is in a doctor’s room -then I won’t go looking for it. Less time I spend looking for a chart; more time is giving to the phone etc.
My boss did admit; that the chart filing system is flawed. Naturally I’m thinking “Where the hell were you last week; to point this out when I was being scapegoated for the missing charts- which was mainly do to the doctor’s miss-filings.” Either way, now I have to answer the phones more. I am about letting the Secretary do 95% of phone coverage and I take care of the other five percent. If i had to answer that phone all the time, there is no way I would leave work on time. The confirmation calls would not get done in a timely fashion and neither would the faxes.
Speaking of which, the last few days have been hectic, Beth-the speech secretary has been off on vacation, and I was asked to help out on her side’ do some faxing for the speech department and take messages to which I would give to the speech manager. The charts have been never ending! every time I get that damn box down some doctor comes in and adds five more charts. At one point I just wanted to scream “NO MORE FILES!!!” Doesn’t help that on top of the confirmation calls I have to do for the hearing department I have to do confirmations for the speech department. Thankfully and luckily, those calls are like 2-3 a day. Not bad at all. and Luckily, I have been getting voice mails versus a person. Which is great because I know nothing about the speech department and wouldn’t be much help.
There has been some issues without Beth around, like wrong information. For example she gave me the wrong password to check the messages. She gave me the wrong time for a person’s swallowing appointment. (needless to say, they miss the appointment-and the wife went off on the manager!) From that point I had the Cali (the manager) check over the list of the patients name and times to make sure there were no more mistakes. Cali discovered two more and the crisis was averted. There were other issues in both departments with doctor’s and pathologist dropping the ball. Thankfully, we were able to come together as a team and work through it.
There was an issue yesterday; with Maude (one of the doctors) wanting me to do some loose filing (despite the fact I had a huge pile of files on my desk needing to be faxed-Couldn’t say “no” because it’s in my job description) Looked for the files couldn’t find the files- So I’m thinking “they must be in her room” an hour and half later she comes back and is like “Sorry, all the charts where in my room this whole time!” In other words she could have filed the papers herself.
There was filing issue today that was quickly fixed. Emily (one of the doctors) asked me what time I get off of work because she wanted me to go pull some charts. Thankfully, it was past 2 p.m. And I replied “I get off at 2 p.m.” and she’s like “oh it’s time for you to go, well okay.” Now I don’t mind helping someone out. Keep in mind; with doctors, they are not always busy. At some point every day when they are not with patients or writing up reports or doing a call back. I have seen doctors on their phone, or hanging out in some other doctor’s room; laughing chatting having a great time. -I get it; everyone needs a break now and then-I don’t have a problem with that. My issue was when she had asked me that question, before that question; she had been in a group with the secretary and other doctors looking up a drinking list at a restaurant that they are all going out to tomorrow. (I declined to go. I’m tired after work; that and I am also broke. So I couldn’t afford to go even if I wanted too.) * My point is; she had no patients at the time- she could have easily looked for her own charts. The filing cabinets are literally outside her room-She literally just needs to take four foot steps and she’s there. But she would rather I go find the charts so she could look different Margarita drinks? It’s one thing if she had been with another patient or needed to consult a doctor and needed my assistance, then I wouldn’t have minded staying a few minutes longer to help a fellow co-worker out. But what she did, I felt like she was trying to take advantage of me. Thankfully, time was on my side (pun intended!) and I was in no mood to be used.
Tell me honestly, am I wrong for thinking the way I think?
Also, in other news; not sure if I mentioned it on this blog. After much “Just wait and see I’ll write a book someday!” Well that day came about a week ago. I finally sat down and wrote my autobiography; I think I’m at either 80-100 pages. The book for the most part is finished. I have been going back reading it over; doing corrections and adding things. It has been very Cathartic for me. I spent a very good chunk of my life trying to forget/ suppress my past. It was a little hard to start at first, but once I got that first memory down on paper; it opened up the flood gates. Because of the book; I had to relieve some traumatic experience and make some peace with the past; it’s still an ongoing process. There were times when I would think to myself, is it possible that I am painting people in the wrong light. Then I would get hit with a memory; or they would say or do something to me in present day, and I would be like ‘you know what fuck this shit; I painted you perfectly.’ Then I think to myself, well perhaps if people wanted nice things to be wrote about them maybe they should have treated me better.
I already have the name picked out, and some idea of what I want for the cover. The last thing I wrote was the synopsis; and I’m still adding pieced when I can. I find the process to be pretty emotionally draining; because it is my life. Yet, at the same time I don’t want to sugar coat my life. So hopefully, my readers will feel the rawness of emotions in the writing. Hopefully, my future readers won’t pity me; but rather cheer me on. I want to be that underdog; that people root for. For a person like me whose pretty guarded. I think sharing that vulnerability is a good thing. For legal reasons; I am in the process of changing peoples’s name. Once I feel like the book is complete and there really is no more I can add (I feel like I’m really close to the end). I’ll start looking into publications. I figure someone has to like my story.
And that; is what I have been up too.